Your current Dext plan will automatically switch to your new Dext package at your next renewal date on or after November 1st 2023. We will make sure you have full visibility of your updated pricing by sharing confirmation emails both 60 and 30 days before your current plan is due to renew.

There will no longer be a limit on the number of users who can access your Dext plan at your firm. That means you can invite as many team members as you like to use the product and better manage your workloads.

You will be assigned to your new package based on the number of active clients you’ve had on the platform in the last twelve months. If for any reason you need to adjust the number of clients you have, please talk directly to your Account Manager.

There will be no impact on your clients' experience with Dext.

We’ll charge you based on the number of clients you have added onto Dext, which means you’ll only pay for what you need and nothing else. Our unlimited client bundles will formally cease globally. 

For example pricing please review this PDF for the Canada region, this PDF for the USA region, and this PDF provides example pricing for the South Africa region.

Our new packages are designed to provide clear visibility of your costs in line with your own billing process and the value we add. There is no change in functionality. We've provided a link in the notification emails with further details of the features and functions in your new package. If you have any further questions, please get in touch with your Account Manager who will be able to provide more detail.

All packages will be charged based on the number of clients you have added onto Dext. You’ll now also be able to add an unlimited number of users from a firm to your new Dext plan.

You’ll get access to your new package on your next renewal date on or after November 1st.

There will be new on-demand and live training available for the new packages including user certifications. Our support team will continue to be on hand to help you with any questions or issues you may have when using your new package.

Your invoice will reflect these changes at your first billing date on or after November 1st 2023. This is the case whether you have an annual or monthly subscription with Dext. In other words, if you have a monthly subscription to Dext, your billing will update in November. If you have an annual subscription, your billing will update in the month it’s due to renew.

You can watch our recent Dext showcase to find out more about our future roadmap & Dext’s new mission and vision. The Global Dext Showcase: Empowering your Success (11:00 EDT) (vidyard.com) 

No, you’ll still have access to all of the same integrations as you do today.

You’ll get more Bank Statement Extraction (BSE) and Line Item Extraction (LIX) add-ons as part of your new package. There are some add-ons included as standard in your new subscription (5 BSE per client; 1 LIX per client; 1 Boost per client). Where add-on usage is pooled, it means that the total standard available usage is based on the number of clients in the subscription. However, you can apply those add-ons across your entire client base in whichever way you like. For example, you’ll get 5 BSE when you add a client, but those BSEs are not limited to that client alone; you’re adding 5 BSEs to the available total.

No. You can review Dext's terns & conditions here 

If we haven't managed to answer all your questions here, reach out to your account manager. Their details can be found in our original email about the changes to your subscription.