Important information about your Dext subscription FAQs
Where can I learn about my new plan?

You can learn more about your Dext Business subscription by visiting our dedicated landing page. 

What does my package include?

Your Dext Business package includes a host of features designed to make business accounting effortless, including data extraction for both costs and sales invoices, automatic categorisation and advanced expense reports. Your package is sized based on the number of users you have and the number of submissions for data extraction you make each month. Your plan also includes a monthly allowance for bank statement extraction, line item extraction and boost.

How is Dext Business different from Dext?

Dext Business is the name of our new subscription plan for Dext Prepare business owner clients. Dext is our parent brand which encompasses all our products for both audiences (accountants & bookkeepers and business owners). 

Am I able to modify or switch to another plan?

Dext Business is the only plan available to our business owner clients. However, you can modify your plan so that you’re paying for what you need and the functionality you actually use. Upgrade your plan to increase your allowance for the number of users and the number of monthly submissions. Upgrading your plan also increases your monthly allowances for our Bank Statement Extraction, Line Item Extraction and Boost add-ons. You can also increase your add-on allowances without upgrading your plan by purchasing add-on bundles for an additional fee. 



Are there any new features coming soon?

We are always looking to release new features to help make business accounting  effortless. You can stay up to date with all our product news via our social media channels, newsletter and in-app messages. 

What is the pricing model?

Your package is sized based on the number of users you have and the number of submissions for data extraction you make each month. Your plan also includes a monthly allowance for Bank Statement Extraction, Line Item Extraction and Boost. Our new pricing model is designed to ensure you pay for what you need and nothing else.ay for what you need and nothing else. 

What happens next?

Your current Dext Prepare plan will automatically switch to your new Dext Business subscription at your next renewal date on or after October 4th 2023. 


How will this impact my users?

Your new subscription will be based on your average usage over the last 12 months, including the number of users you added to Dext Prepare during that time. You can increase the number of users you have on your subscription by upgrading your Dext Business plan. 

How does this impact my add-ons?

Your plan includes a monthly allowance for our Bank Statement Extraction, Line Item Extraction and Boost add-ons. The monthly allowance scales up as you upgrade the size of your plan. You can also increase your add-on allowances without upgrading your plan by purchasing add-on bundles for an additional fee.

Why is there a price increase for my subscription?

We occasionally need to review our pricing to ensure we are providing you with the best value. For some customers, this new pricing model will result in a higher subscription price. This update helps you to pay for what you need, and allows us to continue to invest in world-class products, features and customer support.

When is my pricing going to be updated?

On your next renewal date, on or after October 4th 2023, we will automatically update your current plan to the new Dext Business subscription. For example, if your monthly subscription renews on October 5th, your new plan will start on this date. If you’re on an annual subscription that renews on September 30th 2023, then your new plan will start on September 30th 2024. All plans that renew in October 2023 or later will automatically renew in line with the new pricing model.

Can I keep my current price for a certain period?

All subscription prices will automatically update on or after October 4th 2023. If you are subscribed to an annual contract that renews before October 4th 2023, you will remain on your current pricing model until your next renewal date in 2024.

How can I make adjustments to my plan?

You can make changes to your Dext Business plan via the subscriptions page in your Dext account. This can be done in line with your T&Cs. If you need further assistance, you can contact our support team (support@dext.com

What should I do if I still have questions?

If you require further assistance, please contact our dedicated support team (support@dext.com). 

 

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